OUR PROMISE

PLAN YOUR NEW HOME WITH INTEGRATED MEDIA SYSTEMS

Our company gets called frequently by people who have had other dealers start projects, but not successfully completed them, or have lost interest in servicing them. Unfortunately, once dealers have come in and done a poor job, it’s very difficult and expensive to make it right. People invest thousands of dollars into multiple systems from multiple companies, leaving no one to take responsibility when problems develop. At this point, it’s too late. Avoid making that mistake by choosing Integrated Media Systems from the very beginning.

PRE-ASSEMBLY QUALITY CONTROL
We minimize the potential for problems by pre-fabricating your system and testing it at our center before it reaches your home. The IMS team assembles your rack of equipment at our warehouse and does a quality control check of the connections and the programming, just as the manufacturers check the individual components at their factory. We test your integrated system before we deliver it.
YOU WILL BE TAKEN CARE OF
When people are unhappy with other companies, 99% of the time it’s because our competition has failed to meet their expectations for proper service. We don’t operate that way. IMS is different because we will call you back, we will be on time, and we will pay attention. We have been doing this for over 35 years because we understand that good service is the foundation of good business. You will have one company with you from pre-wire to client sign-off. You owe it to yourself to be equipped with the flexibility and care of an experienced team who will help you get it right. Integrated Media Systems is a favorite among builders because when one company does it all, you have one person to go to. Fewer mishaps, and a smoother transition into your new or remodeled home.
YOU WILL HAVE COMPLETE ACCESS TO YOUR SYSTEM, NO SECRETS
Unlike many other companies, Integrated Media Systems gives you a copy of all the necessary information regarding your system to keep for your own records. We believe that you have a right to this documentation because it’s your system. We are so confident in our products that we don’t feel a need to hold you hostage by keeping information about your own house from you (like so many other companies). This way, if for some reason you decide to have your system serviced by someone else you will have everything you need. Also, if you ever decide to sell your house, the transition will go more smoothly if the new residents are as well informed about the system as you are.
YOU WILL HAVE THE BENEFIT OF DOING BUSINESS WITH A TOP DEALER

Integrated Media Systems has established partnerships with the leading manufacturers in the industry, for better value, pricing, and service. We help you define your dreams and place at your fingertips the control, training, support, and service for years of high-tech excitement, ease, and enjoyment. We keep what’s necessary to service your products in our warehouse, so we can get what you need to you faster than the smaller, less established companies.

WE SERVICE WHAT WE SELL

Should you need service at any time, call our 24/7 service hotline: 703-464-0736. Our service coordinator will schedule a time for a technician to take care of your service issue. For non-emergency service and questions, you can always email us at service@imsva.com. Integrated Media Systems warranties our installation parts and labor for a period of one year from the date of final installation*. Labor and parts related to lightning or power surge are not covered by warranty. Labor related to electrical, satellite or cable providers, security or other contractors not directly commissioned by IMS is also not covered by warranty. Extended warranties and service contracts are also available. *The final installation date is the date the product was installed and functioning at the client residence. This may or may not coincide with a final payment.

Anybody can say ‘yes, we can do that,’ but Integrated Media Systems says ‘yes, we HAVE done that… many times.’

TOM WELLS

PRESIDENT & CEO, INTEGRATED MEDIA SYSTEMS

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